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Customer Agreement
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Customer Agreement
Trading College Ltd aims to provide high quality, professional educational courses and products which offer choice, flexibility and good value to its members.
We ask that all our members adhere to the following terms and conditions prior to becoming a member and throughout the duration of their membership. Your registration and payment indicates acceptance of these terms and conditions.
MEMBERSHIP PERIOD The standard minimum membership period is one month. This applies to full price membership. This means one calendar month, commencing from the date of payment. Members can opt to continue to pay monthly for additional months, or can cancel their payments at any time. A cancellation will take effect at the start of the next full calendar month.
PAYMENT Payment for membership will be made one month in advance, usually through Trading College's website. Customers must first register all necessary details before progressing to the payment section. Payment can be made using most major credit or debit cards, a list of which is displayed on our website. Payment is processed via Sage Pay. Under exceptional circumstances, payment can be taken over the telephone via the office. Once full payment has been received, membership benefits will commence from the date and time payment is processed. Please note that all membership payments are recurring and will continue until membership is cancelled.
MEMBERSHIP BENEFITS Those signing up to our monthly subscription service will receive:
Three 'Premium Newsletter' videos each week; on Sunday, on Tuesday and on Thursday, plus a Scan Club webinar on Mondays 7-8pm, full access to Trading College's website and forum, a discount on training courses, DVDs, CDs, support tuition and products. Please note different levels of discount will be offered on different services and products throughout the year.
CHANGE OF MEMBERSHIP BENEFITS Trading College reserves the right to change, amend or omit any benefit without notification to the member at any time. However, we will endeavour to notify members in advance where possible.
COST OF MEMBERSHIP Trading College reserves the right to amend the cost of its membership at any time. However, any such changes will be notified in advance where possible.
CANCELLATION OF MEMBERSHIP Any member wishing to cancel their membership should do so in writing (email to info@tradingcollege.co.uk) one full week before the date their membership is due to expire. An email confirming your membership cancellation will be sent out within 24 hours if received during a working week, or 72 hours if received on a weekend. No refunds of any kind will be given for any unused membership period.
REDUCED PRICE MEMBERSHIP PLAN Any customer who signs up to reduced membership for a 6 month period, will be expected to commit and pay for the full 6 months. After this time, payments will continue to be taken by recurring monthly direct debit until terminated. Any individual who terminates the agreement prior to 6 months may face legal action for non-payment. Customers can email us at any time to advise us that they do not wish to continue after the 6 month period.
MEMBERSHIP REFUNDS AND TRANSFERS Membership fees are non-refundable and non-transferable.
USAGE - COPYRIGHT AND TRADEMARK All benefits are solely for the use of the registered member and must not be copied, reprinted, republished, distributed or transmitted in any way. Duplication of DVDs, CDs, graphics, editorial content and course manuals is strictly prohibited. Unauthorized use of, or copying of our content, our logo or trademarks and / or other proprietary material will be addressed in the strongest means permitted by law. Webinars can only be viewed by the student enrolled on the course, and not by third parties. Webinars cannot be recorded and then distributed for public or third party viewing by any student. All copyright is wholly owned by Lee Sandford, owner and founder of Trading College.
LIABILITY We feel certain your membership to Trading College will be enjoyable and valuable to you. We are committed to offering high quality education to suit a range of abilities, offering the opportunity for our students to improve their trading practices, confidence and strategies. However, ultimately, you are responsible for you own trading success. We offer no guarantees that students will become successful, profitable and / or effective traders. Commitment, discipline, education, money management, IT skills, management of your emotions and a good trading plan are all essential and within your control, rather than ours. For this reason, we cannot be held accountable for any losses (or gains) that students may make. Trading comes with significant risks and you are accountable for understanding and managing these risks effectively. Trading may not be suitable for all individuals. Our webinars, courses, products and services cannot guarantee success or financial gain. Any trades taken as a result of participation will be solely at the individual's own risk.
ENQUIRIES OR COMPLAINTS Any enquiry or complaint, should, in the first instance be emailed to info@tradingcollege.co.uk providing full details of the enquiry or complaint. We will endeavour to provide a response within one working week if your e-mail is received during the working week. Members can also contact the office during office hours (9am to 5pm) Monday to Friday on +44 (0)20 3005 4905.
IT SUPPORT Trading College and its partners can offer IT support to our members. This is a chargeable service. For more details please contact info@tradingcollege.co.uk, marking your email "IT SUPPORT QUOTATION". As a guide, we will of course send and help you to install our Trading System, if purchased. If you experience any problems, we will help you to fix it one further time. Subsequent requests for IT support will be chargeable.
COMPUTER SPECIFICATION To make the best use of our trading tools, there is a minimum computer specification that we recommend. A key tool is clearly your computer or laptop, therefore, getting the right one (and looking after it) is important. We recommend that you use:
- Dual Core Processor 2.9Ghz + Recommended.
- 2gb Ram + • 200gb hard drive space +
- A good graphics card (which helps with chart refreshing)
- The Operating System: Windows XP or Windows 7. (Note: Windows Vista is not recommended as it contained unfixed bugs). • A good antivirus and firewall, such as Symantec Endpoint Protection.
- Internet Connection: 1mbps +
To keep your computer or laptop working to its best ability, we do not recommend that Shareware or software demos are installed as this can lead to malware (viruses) being installed with them. Importantly for MAC users, if you intend to use Tradestation you will need to download some software called Parallels as Tradestation runs with a Windows operating system. The same applies to MAC users wishing to purchase our Pro-Trading System.
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Traders' Journey
